Contact information

Last Updated: [07/03/2026]

At Friends Mart Shop, we're committed to providing excellent customer service. If you have any questions about our products, your order, shipping, or any other enquiries, we're here to help.

Customer Support

Friends Mart Shop

📧 Email: friendsmartshop740@gmail.com

📞 Phone / WhatsApp: +44 7311 128353

Customer Service Hours

Monday – Saturday
9:00 AM – 6:00 PM (GMT/BST)

Sunday & Bank Holidays
Closed

We aim to respond to all email enquiries within 24–48 business hours.

Before Contacting Us

To help us assist you more quickly, please include:

  • Your full name
  • Your order number (if applicable)
  • A detailed description of your enquiry
  • Photos of the product or packaging (if reporting damage or an incorrect item)

Order Support

You can contact us regarding:

  • Order status
  • Shipping enquiries
  • Tracking information
  • Product information
  • Damaged or incorrect items
  • General customer support

Returns & Refunds

Before requesting a return or refund, please read our Refund Policy and Terms of Service.

For hygiene reasons, opened or used fragrance products cannot be returned unless they are faulty, damaged, or not as described. Your statutory rights under UK consumer law remain unaffected.

Response Times

We strive to reply as quickly as possible:

  • Emails: Within 24–48 business hours
  • Phone/WhatsApp: During business hours

Our Commitment

At Friends Mart Shop, customer satisfaction is our priority. We are dedicated to providing quality products, secure shopping, reliable delivery, and friendly customer support to customers across the United Kingdom.

Thank you for choosing Friends Mart Shop. We appreciate your trust and look forward to serving you.