Last Updated: [07/03/2026]

Product Information, Returns & Customer Support Policy

Store: Friends Mart Shop

1. Important Product Information

Please read each product description carefully before placing your order.

All perfumes sold by Friends Mart Shop are A+ quality inspired versions, not original designer-brand perfumes. They are inspired fragrances and are not represented as genuine products manufactured by the designer brands they reference.

By placing an order, customers should ensure they understand the product description and the nature of the item being purchased.

2. Return & Refund Policy

For hygiene and product-integrity reasons, perfumes that have been opened or used are generally not eligible for ordinary change-of-mind returns or refunds, subject to applicable UK consumer law.

If you wish to request a return, refund or replacement, please contact our customer support team before sending any item back.

This policy does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

3. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us by email within 7 days of receiving your parcel so that we can investigate promptly.

Please provide the following information:

• Your order number.

• Clear photographs of the product and the damage or issue.

• A photograph of the shipping label on the parcel.

• A brief explanation of the problem.

Once we receive your information, our team will review the evidence and advise you on the next steps. Where a return is appropriate, we will provide return instructions and a shipping label as applicable.

We will work with you to find an appropriate resolution in accordance with your statutory rights.

4. Contact Us Before Escalating an Issue

If you experience any problem with your order, please contact us by email before raising a complaint or escalating the issue to a third party.

We are committed to listening to our customers, investigating genuine concerns and resolving problems fairly and professionally.

Please email us at:

Email: friendsmartshop740@gmail.com

To help us assist you quickly, include your order number, a description of the issue and any relevant photographs.

Our typical response time is 24–48 business hours.

We kindly ask customers to give us a reasonable opportunity to investigate and respond. Contacting us first helps us understand the problem and explore an appropriate solution.

Customers remain free to exercise their statutory rights or contact their payment provider or relevant authority when necessary.

5. Delivery Issues

If your parcel has not arrived, is missing an item, or is marked as delivered but you have not received it, please email us promptly with your order number and tracking details.

We will review the available information and investigate with the delivery carrier where appropriate.

A delivery confirmation does not automatically exclude any rights you may have under applicable consumer law.

6. Our Commitment to Customers

At Friends Mart Shop, we aim to provide clear product information, responsive customer support and fair treatment.

We appreciate your cooperation in contacting us directly so that we can understand your concerns and work towards a suitable resolution.

Thank you for shopping with Friends Mart Shop.