Terms of service

Last updated: [07/03/2026]

Welcome to Friends Mart Shop. These Terms of Service govern your use of our website and your purchases from us. By accessing our website or placing an order, you agree to these Terms.

1. About Us

Friends Mart Shop is an online retailer serving customers throughout the United Kingdom.

2. Orders

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You have carefully reviewed the product description before completing your purchase.

We reserve the right to refuse or cancel any order if fraud, pricing errors, or other issues are identified.

3. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate.

Product images are for illustration purposes only. Packaging, colour, or appearance may vary slightly from the images shown.

Customers are responsible for reading the complete product description before purchasing.

4. Fragrance Purchases

Please review all product information carefully before placing your order.

As fragrances are personal products, we encourage customers to research scent notes, concentration, and size before purchasing.

If you are unsure about a product, please contact us before placing your order.

5. Returns & Refunds

Due to hygiene and health protection reasons, opened or used fragrance products cannot be returned unless they are faulty or not as described.

We do not accept returns or exchanges for:

  • Change of mind
  • Personal fragrance preference
  • Ordering the wrong item
  • Products that have been opened or used
  • Failure to read the product description before purchase

However, this policy does not affect your legal rights under UK consumer law.

If you receive an item that is:

  • damaged,
  • faulty,
  • incorrect, or
  • significantly different from its description,

please contact us within 48 hours of delivery with your order number and photographs of the product and packaging.

Eligible claims will be reviewed and resolved in accordance with your statutory consumer rights.

6. Shipping

Delivery times are estimates only.

Friends Mart Shop is not responsible for delays caused by:

  • Courier companies
  • Severe weather
  • Customs clearance
  • Public holidays
  • Events beyond our reasonable control

7. Pricing

All prices are displayed in GBP (£).

We reserve the right to change prices without prior notice.

8. Limitation of Liability

To the maximum extent permitted by law, Friends Mart Shop shall not be liable for indirect or consequential losses arising from the use of our products or website.

Nothing in these Terms limits any rights that cannot legally be excluded under UK law.

9. Intellectual Property

All website content, including text, graphics, logos, and images, is the property of Friends Mart Shop or its licensors and may not be copied without written permission.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

11. Contact

Friends Mart Shop

Email: friendsmartshop740@gmail.com

Contact: +447311128353

Additional Notice for Fragrance Products

Please Read Before Ordering

We kindly ask all customers to read the complete product description before placing an order.

Fragrance purchases are considered final once opened due to hygiene reasons. If you are unsure about any product, please contact us before purchasing.

This policy does not affect your legal rights if a product is faulty, damaged, or not as described.